First step is to confirm with the sending bank that the funds have been processed. If a transfer was done using Faster Payments, it should only take a couple of hours. If it was done via BACS, it can take up to 72 hours (3 business days) to reflect in your account. Take note that transactions made over a weekend or on a public holiday, will affect the timing. If you struggle to locate the payment, contact our support team with the proof of
payment, full details of the account holder and email address. Please note response times for payments are 72 business hours.
Simply send us an email to the support team at the email address provided on the website with your new details, alongside a document with proof of the new telephone number / address and we will update your account. You will receive a confirmation once we have updated your account.
Please use the information you received on your welcoming letter to access your details on the APP or website (insert website). Using the supplied log-in details for your account, complete the fields on the APP and you will have access to your account.
Once your physical card has been received, your virtual card will cease to exist. Any funds loaded on your virtual card (limited to £100,000), will be automatically transferred across to your physical card. All features of the virtual card will be available on the physical card.
No, we’re not a bank – We provide an e-money account with a sort code, account number, EUR IBAN and card. This
means deposits are not FSCS protected. However, your money is protected in a ring-fenced account. You can read more about how your money is protected. All the money held in your CompycoPay account is covered under the FCA safeguarding requirements and the corresponding regulations*. The purpose of safeguarding is to protect and return customer money if a company fails.*The corresponding regulations refer to Electronic Money Regulations 2011 and Payment Services Regulations 2017. If you want to learn more about these regulations, please visit
the FCA website.
If you have transferred funds from another UK Bank account by Faster Payments (FPS) it can take up to 2 hours for funds to be received into your account. If you are still have an issue please be in contact with us so we can help you further.Your Content Goes Here
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