Privacy Policy

Privacy Policy

This privacy policy applies between you, the User of this Website and the Orenda Financial Services Limited

(Orenda), the collector and processor of information provided by you through this website. Orenda takes the

privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. Please read this privacy policy carefully.


Definitions and interpretation



Data includes all information that you submit via the Website. This definition incorporates, where applicable,

the definitions provided in relevant the Data Protection Laws including but not

limited to, the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national

implementing laws, regulations and secondary legislation; GDPR the General Data Protection Regulation (EU)

2016/679. Orenda Financial Services Limited (12404984) is a limited liability company incorporated in England

and Wales, whose registered office is at St Martins House, 1 Gresham Street, London, England, EC2V 7BX.

In this privacy policy, unless the context requires a different interpretation:

The singular includes the plural and vice versa; references to sub-clauses, clauses, schedules or

appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy; a reference to a person

includes firms, companies, government entities, trusts and partnerships; “including” is

understood to mean “including without limitation”; reference to any statutory provision includes any

modification or amendment of it; the headings and subheadings do not form part of this privacy policy.


Scope of this privacy policy

This privacy policy applies only to the actions of Orenda and Users with

respect to this Website. It does not extend to any websites that can be accessed from this Website

including, but not limited to, any links we may provide to social media websites.

For purposes of the applicable Data Protection Laws, Orenda is the “data

controller”. This means that Orenda determines the purposes for which,

and the manner in which, your Data is processed.


Data collected

We may collect the following Data, which includes personal Data, from you:

Name; date of birth; gender; profession; contact Information such as email addresses and telephone numbers;

financial information such as credit / debit card numbers; IP address (automatically collected); operating

system (automatically collected); in each case, in accordance with this privacy policy.


How we collect Data

We collect Data in the following ways:

  • data is given to us by you ;
  • and data is collected automatically.


Your data will be collected in a number of ways, for example when you contact us through the Website, by

telephone, post, e-mail or through any other means; or when you register and set up an account to receive

products/services. In each case the case is collected in accordance with this privacy policy. Data that is

collected automatically to the extent that you access the Website, will include for example, information ( IP

address, date, time, frequency) about your visit to the Website. This information helps us to make

improvements to Website content and navigation.

Our use of Data

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Data will be used in accordance with this privacy


We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).


Who we share Data with

We may share your Data with the following groups of people for the following reasons:

  • any of our group companies or affiliates
  • the legal entity under the brand you have applied for your account or card
  • third party service providers who provide services to us which require the processing of personal data
  • ensure that AML requirements are met
  • relevant authorities, if the authorities request this information we will need to provide this by law;

In each case, data will be provided in accordance with this privacy policy.


Keeping Data secure

We will use technical and organisational measures to safeguard your Data, for example:

access to your account is controlled by a password and a username that is unique to you.

We store your Data on secure servers. Payment details are encrypted using SSL technology (typically you will

see a lock icon or green address bar (or both) in your browser when we use this technology.

Technical and organisational measures include measures to deal with any suspected data breach. If

you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately

by contacting us via this email address: If you want detailed information from Get Safe

Online on how to protect your information and your computers and devices against fraud, identity theft,

viruses and many other online problems, please visit Get Safe Online is supported by

HM Government and leading businesses.


Data retention

Unless a longer retention period is required or permitted by law, we will only hold your Data on our

systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you

request that the Data be deleted. Even if we delete your Data, it may persist on backup or archival media for

legal, tax or regulatory purposes.


Your rights

You have the following rights in relation to your Data:

Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii)

that we modify, update or delete such information. If we provide you with access to the information we hold

about you, we will not charge you for this, unless your request is “manifestly unfounded or

excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your

request, we will tell you the reasons why.

Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.

Right to erase – the right to request that we delete or remove your Data from our systems.

Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in

which we can use the data.

Right to data portability – the right to request that we move, copy or transfer your Data.

Right to object – the right to object to our use of your Data including where we use it for our legitimate


To make enquiries, exercise any of your rights set out above, or withdraw your consent to the

processing of your Data (where consent is our legal basis for processing your Data), please contact

us via this email address: If you are not satisfied with the way a complaint you make in

relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection

authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be

found on their website at It is important that the Data we hold about you is accurate and

current. Please keep us informed if your Data changes during the period for which we hold it.


Links to other websites

This Website may, from time to time, provide links to other websites. We have no control over such

websites and are not responsible for the content of these websites. This privacy policy does not

extend to your use of such websites. You are advised to read the privacy policy or statement of other websites

prior to using them.


Changes of business ownership and control

Orenda may, from time to time, expand or reduce our business and this may involve the sale and/or the

transfer of control of all or part of Orenda.

Data provided by Users will, where it is relevant to any part of our business so transferred, be

transferred along with that part and the new owner or newly controlling party will, under the terms of

this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to Us. We

may also disclose Data to a prospective purchaser of our business or any part of it.

In the above instances, we will take steps with the aim of ensuring your privacy is protected.



You may not transfer any of your rights under this privacy policy to any other person. We may transfer our

rights under this privacy policy where we reasonably believe your rights will not be affected. If any court or

competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or

unenforceable, that provision or part-provision will, to the extent

required, be deemed to be deleted, and the validity and enforceability of the other provisions of this

privacy policy will not be affected. Unless otherwise agreed, no delay, act or omission by a party in exercising

any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This Agreement will be governed by and interpreted according to the law of England and Wales. All

disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and

Welsh courts.


Changes to this privacy policy

Orenda reserves the right to change this privacy policy as we may deem necessary from time to time or as may

be required by law. Any changes will be immediately posted on the Website and you are deemed to have

accepted the terms of the privacy policy on your first use of the Website following the alterations. You may

contact Orenda by email at